Beautiful pool area was fantastic.

The room was incredibly dark, and the noise from outside made it impossible to relax. There were no actual doors between rooms, so we could hear everything from the beach bar and surrounding areas. Additionally, our snorkeling tour recommendation was a rip-off, short and overpriced. One night the power went out, and the emergency generator was loud and right outside our window.

Lovely inner garden ambiance

The ambiance was lovely, and we loved lounging by the pool surrounded by the garden. We enjoyed relaxing in the outdoor pool and the peaceful garden area. The only hitch was a minor water issue that got sorted out quickly. 😊

Had an amazing time with friends! We explored the nearby cenotes, swam in crystal-clear waters, and enjoyed the lush garden and pool. The staff was super helpful, and the rooftop view is unforgettable. Pro tip, rent a car for easy beach access. Definitely planning to visit the restaurant next time!

One small downside was that my room was next to the road. it got a bit noisy at night. But it didn't ruin our stay. Just something to consider if you're a light sleeper.

We had a wonderful experience exploring the nearby cenotes, which were stunning and perfect for the kids. The lush garden and inviting pool area made for great family fun, and the breakfast offered a delicious variety to start our day right.

My kids wished there were more soundproof rooms.

My stay in the Beautiful Queen Room was good. The lush garden offered a tranquil atmosphere, and the staff provided excellent service. The occasional noise from the road was a minor distraction, but it didn't overshadow the overall experience.

the bathroom didn’t have a door which was a bit awkward. loved the exceptional staff who were super friendly and welcoming! the pool area was a perfect spot to relax, and the rooftop view was absolutely breathtaking!

The atmosphere is lovely with beautiful grounds and friendly staff, making it a cozy retreat. However, my room faced a busy road, and the noise was quite disruptive. Despite the noise issue, the attention to detail in service and the overall vibe were impressive.

Charming stay with a beautiful rooftop pool

I had an amazing time during my stay! The rooftop area with pools and jacuzzis was perfect for sunset views, and the staff were incredibly friendly and attentive. The room was spacious and comfortable, making it a great retreat after a day of exploring Tulum. However, I wish the bathrooms offered more privacy as there were no doors separating the area.

The friendly staff made every effort to help us check in despite the payment confusion.

would not hesitate to return there

The hotel is super clean and modern, with huge rooms and nice amenities like air conditioning, a private bathroom, and aflat-screen TV. The rooftop area is perfect for sunsets, featuring small pools and cozy sun loungers. Staff, especially bartenders, were friendly and attentive. It’s also walking distance to the center.